Exchange Policy – Studio Jewellery
Last Updated: June 8, 2025
At Studio Jewellery, we want you to love your purchase. If you need to exchange an item, please review our policy below.
Exchange Eligibility
- Items must be unworn, undamaged, and in original packaging with tags attached
- Exchanges must be requested within 14 days of delivery
- Final sale items cannot be exchanged (e.g., personalized/custom pieces, sale items)
How to Request an Exchange
- Log In: Visit shopstudiojewellery.com and go to “Order History”
- Select Item: Choose the product you wish to exchange
- Submit Request: Follow prompts to generate a prepaid return label (U.S./Canada only)
Exchange Options
- Size/Color Change: Subject to availability
- Store Credit: Issued if your preferred item is out of stock
- International Customers: Return shipping costs are your responsibility
Processing Time
- Allow 3–5 business days for us to receive your return
- Your replacement will ship within 1–2 business days after approval
Important Notes
- Original shipping fees are non-refundable
- Exchanges to higher-priced items require payment of the difference
- For lost/damaged returns, we recommend using a trackable shipping method
Damaged or Incorrect Items?
Contact our Support Team within 48 hours of delivery with order details and photos.
For full details, see our Return Policy.